The past year has been a tough learning curve. We have learned that we are all in the same COVID storm together, but not everyone is in the same boat. The adaptability of organizations and the great efforts of employees soon resulted in new working methods that saw working from home as the mandatory norm. However, no one-size-fits all approach was available to make this actually work. Even now that the curve is going up again and restrictions are tightening once more, we are already thinking together about how we are going to shape better times ahead. The two principles of psychological freedom and inclusion will definitely get us off to a good start. And yes, some generous doses of creativity and technology can also give us an extra boost.
Artificial Intelligence (AI) and Machine Learning (ML) used in the right way offer companies new and unprecedented opportunities to tap into. For the man and woman in the street it brings many new and exciting advances in their everyday lives. However, they also have a dark side. When we design algorithms and train models based on data of a privileged minority group, ML model outcomes (like predictions, recommendations, classifications,...) have the ability to discriminate and exclude large parts of the population in a way that is not acceptable. Fact is that we don’t always realize this, and thus need to be very careful and build in checks to avoid these circumstances.