AE Stories

Adore4customs, our in-house solution applying the power of AI to improve customs handling processes, is teaming up with Stream Software, an industry leader in the software space for customs handling.

According to Stream Software: “Adore4customs is an ideal add-on to our Customs Streamliner®. The AI-algorithms of adore4customs analyze unstructured data and propose a full dataset to complete a declaration.

Over the past year and a half, our lives have become more digital than ever before. A huge number of people have been working from home, attending online classes and looking at countless photos and videos on social media. Passwords are essential for all those platforms and channels, and that has caused a new phenomenon: password anxiety. Fortunately, it is something that is easily remedied.

The past year has been a tough learning curve. We have learned that we are all in the same COVID storm together, but not everyone is in the same boat. The adaptability of organizations and the great efforts of employees soon resulted in new working methods that saw working from home as the mandatory norm. However, no one-size-fits all approach was available to make this actually work. Even now that the curve is going up again and restrictions are tightening once more, we are already thinking together about how we are going to shape better times ahead. The two principles of psychological freedom and inclusion will definitely get us off to a good start. And yes, some generous doses of creativity and technology can also give us an extra boost. 

Artificial Intelligence (AI) and Machine Learning (ML) used in the right way offer companies new and unprecedented opportunities to tap into. For the man and woman in the street it brings many new and exciting advances in their everyday lives. However, they also have a dark side. When we design algorithms and train models based on data of a privileged minority group, ML model outcomes (like predictions, recommendations, classifications,...) have the ability to discriminate and exclude large parts of the population in a way that is not acceptable. Fact is that we don’t always realize this, and thus need to be very careful and build in checks to avoid these circumstances.

On February 4th, Data News proudly announced the Young ICT Lady of the year 2021 during the yearly She Goes ICT event. I’m one of those people who eagerly look out to this event. Yet every year the question “Do we really need such award” sounds louder. The question resonates especially when talking about women in tech as well as in the broader debate about diversity. Weekend Knack even finds it necessary today to devote their homepage to the topic: they selected 110 women to promote the legitimacy of International Women’s Day. In other words: all of the candidates for the title of  “Young ICT Lady of the Year” are activists in a battle that has been fought in many heads, where the reality shows there’s still a long way to go. 

About Awaere 

March 2020 marks the beginning of the COVID-19 crisis in Belgium. At a moment’s notice, teleworking became the norm. However, many questions came with it. How do I organize my time? How do I collaborate? And how do I interact socially? How do I organize myself?  

Disruptive conditions, due to external circumstances, require a fundamental digital change. In our  #AENextNormal blog series Stef Devos talked about Accelerating Digital Business with Human Technology, or how people and society will seek a new equilibrium that will be created by a shift towards human technology. To create this shift, data science and artificial intelligence will play a crucial role in automating complex interactions.

In March society was brutally forced to go into a state of constrained homeworking due to the Covid-19 pandemic. Homeworking became the norm in a matter of days. While we will return to a next normal in the future, remote working will stay and evolve towards flexible working. Flexible or hybrid working is defined with 2 major parameters : time and location independent working.

GDPR Compliancy

May 25, 2018. This was the date every company and organization had to be GDPR compliant. What we see two years later is that many organizations still struggle to comply with the GDPR rules. Important concepts in the GDPR context are anonymisation and pseudonymisation. As such none of them is mandatory under GDPR. Securing and protecting data however is mandatory, and both anonymisation and pseudonymisation are effective methods to do so and therefore they are strongly recommended.

These days, achieving true operational excellence is impossible without a thorough understanding of your processes and how they relate to the needs of your staff or customers. Lean processes mean elimination of unnecessary work, reducing errors and focusing on what is really important. It is key to keep costs under control and to level production and service up to speed.

Being truly operational excellent requires, apart from the deep understanding of your processes, a grasp of the constraints and prerequisites they are subject to. Operational excellence is all about having a collaborative focus on your customer’s needs, keeping team members positive and empowered, and continually improving the current activities in the workplace. Effective workforce planning, well organized supply chain operations, preventing production lines from breaking down, efficient use of infrastructure, keeping energy consumption under control, workplace safety… Just to name a few examples.

DP World Antwerp is a leading terminal operator in the port of Antwerp. With the help of automatic, semi-automatic and manual processes, the company prepares countless containers arriving by ship for both domestic and foreign transport. In their search to optimise their complex processes and achieve operational excellence, the company recently called upon our expertise and data-driven approach.

At AE, we deliver analytics projects on a daily basis and as a result we can experience from the front row that data-driven companies simply perform better than others. As data experts, we can all understand that “data is the new oil” and to put this philosophy into practice we have developed a unique data-driven innovation method to define your next best data product. Sounds interesting right?

COVID-19 and the measures taken to contain it have had an enormous impact on society, and on almost every industry. Travel and leisure have surely been the most negatively affected by the recent stress test, while pharma giants are positively pressured by the urgent demand for a vaccine and other medical supplies. For some e-commerce stakeholders, almost every day is Black Friday.

Envisioning the Next Normal, then, has made many an expert wonder: should we make our supply chains more resilient, or rather the ecosystems in which they operate? AE is a firm believer in the latter. Read on to learn why and how we envision it so.

As a web security specialist, it’s important to stay on top of the evolutions in the security world. A few weeks ago, we sent ten of our technical consultants to the “Mastering OAuth 2.0 and OpenID Connect” course by security specialist Philippe De Ryck. We'd love to share our top 10 key takeaways with you.

Despite the enthusiasm for the digital transformation to a digital manufacturing future, two out of three companies piloting digital manufacturing solutions fail to move into large-scale rollout (Industry Week). Our experience learned us there are 3 dimensions to consider in your journey:

1. Business Dimension
2. Technological Dimension
3. Organisational Dimension

The technological dimension of course is the one considered in most cases. And it is the enabler to a smart factory indeed. However, fail to balance technological actions with a clear focus on business goals, or to embed this new technology into your organisation and the people working in it, and you’re guaranteed not to meet your goals.

Due to the rapid acceleration in new coronavirus literature, it becomes difficult for the medical research community to keep up. There is a growing urgency for innovative approaches, like recent advances in Natural Language Processing, to understand and analyze the abundance of medical/scientific articles.

What’s one of the most positive things to come out of the COVID-19 lockdown we’ve all found ourselves in across the world? For organizations, it’s how their teams have been organizing themselves to keep their performance level up while not working physically together day after day. Many teams have even managed to increase their efficiency whilst facing whole new challenges, such as helping their kids do schoolwork or simply keeping them busy and entertained.

In the post-pandemic world, people and society will seek a new equilibrium. Even though we are unable to predict how this ‘next normal’ will impact businesses, that doesn’t mean we shouldn't prepare for it.

In this #AENextNormal blog series, we discuss how people and society will seek a new equilibrium and what companies will need to undertake to navigate out of the crisis and find their new position in the 'next normal'. In the last blog, we'll zoom into why human technology is a must to accelerate your digital business.

In the post-pandemic world, people and society will seek a new equilibrium. Even though we are unable to predict how this ‘next normal’ will impact businesses, that doesn’t mean we shouldn't prepare for it.

In this #AENextNormal blog series, we discuss how people and society will seek a new equilibrium and what companies will need to undertake to navigate out of the crisis and find their new position in the 'next normal'. In this blog, we'll zoom into why and how investing in the capability to change is the way to go.

In the post-pandemic world, people and society will seek a new equilibrium. Even though we are unable to predict how this ‘next normal’ will impact businesses, that doesn’t mean we shouldn't prepare for it.

In this #AENextNormal blog series, we discuss how people and society will seek a new equilibrium and what companies will need to undertake to navigate out of the crisis and find their new position in the 'next normal'. In this blog, we'll zoom into the why and how companies will need to revisit their strategy.

In the post-pandemic world, people and society will seek a new equilibrium. Even though we are unable to predict how this ‘next normal’ will impact businesses, that doesn’t mean we shouldn't prepare for it.

Prediction is difficult, especially if it’s about the future (Niels Bohr)

The coronacrisis magnifies strengths and weaknesses across the board. It may have a purifying effect if companies grasp this moment to revisit their strategy, invest in the capability to change and accelerate digital business with human technology. In other words, a new era has begun: the era of transformational excellence.

In this #AENextNormal blog series, we'll discuss how people and society will seek a new equilibrium and what companies will need to undertake to navigate out of the crisis and find their new position in the 'next normal'.

In this blog, we'll zoom in on the new post-pandemic equilibrium.

Society as a whole, organizations worldwide and every single one of us, we are facing a deep crisis, one that very much feels like a storm. We all have to face the current and try to navigate through it, but that doesn’t mean we’re all in the same boat.

The COVID-19 crisis has the world working from home, in improvised office spaces. Evidently, this sudden change comes with numerous challenges. Confident that teleworking will continue to play an important role in the post COVID-19 era, AE has kickstarted Awaere, a digital platform that helps remote teams deal with the challenges of telework in various ways.

We interviewed AE Consultants Wim Van Emelen and Joris Hias to learn more about the story behind this innovative platform.

Although there are many ways to fill in an enterprise architect position in your organization, it is often associated with strategic and long-term planning rather than intervening on an operational level during a crisis. Stef Devos, Director Portfolio Management at AE, explains how Enterprise Architecture and Crisis Management go hand in hand during this crisis.

Managing online learning requires a different approach and it's imperative that learning and development professionals need to develop new skills and techniques to get the best out of teams. Here are six key takeaways to remember when managing a virtual team training.

Due to the rapid acceleration in new coronavirus literature, it becomes difficult for the medical research community to keep up. There is a growing urgency for innovative approaches, like recent advances in Natural Language Processing, to understand and analyze the abundance of medical/scientific articles.

At AE, we created a powerful Natural Language Processing engine that allows us to perform recent text and data mining techniques (which, by the way, also forms the foundation of our AI Powered Customer Care Agent, ADORE). With both the expertise and motivation in place to help researchers find answers that will ultimately help them stop the virus, we composed a team of data scientists to start working on the Kaggle COVID-19 Open Research Dataset Challenge.

In today’s VUCA world, more than ever, there is no guarantee that the skills you have today will still be relevant tomorrow.

At AE, gaining progressive insights has always been a driver for our business. Yet decisions have never seemed to be overtaken by time so quickly as they are now.

As the Corona crisis continues to spread, it is clear that no organization will be left unharmed. Ensuring business continuity is therefore high on the agenda for AE and, as we observed over the last few days, for our customers as well. We believe that we must support each other as much as we can to get through this difficult time with only minimal damage. Now more than ever, we must join forces.

On Thursday March 12 the coronavirus crisis exploded in Belgium. That same day, a team of AE innovation experts started to explore how technology could help prevent COVID-19 contamination among colleagues.

Fires in Australia, floods in Venice, windstorms in Flanders and rising sea levels all over the world: there is no doubt in most people’s minds that the recent natural disasters are not just a random series of events. Yet we still tend to forget that climate change concerns each of us, demanding concrete actions and investments from nations, organizations and citizens alike. The task at hand is definitely not an easy one, but here’s the upside: climate change and the need to lower CO₂-emissions in particular spark entrepreneurship, drive research and innovation, and even create new jobs (albeit it in other domains than the traditional ones). If successfully tapped into, the war on climate change will lead to better and healthier lives for all. But where to start? No worries. We got this!

In 2019, AE joined the IO.Energy Ecosystem, an initiative meant to facilitate new energy services through customer centricity. While most energy players know all too well that putting the customer at the center of the organization and adapting your strategy accordingly is what customer centricity is all about, a lot of them struggle putting the idea into practice. For those organizations, switching to the Maka approach can work wonders.

Major changes are in store for the electricity grid. On the one hand, there is the fast-growing variable production of renewable energy, including solar and wind, to be reckoned with. On the other hand, more and more technical applications (e.g. electric vehicles, heat pumps, …) require a considerable amount of energy and have very specific demand patterns. The consequences of these evolutions are mostly felt in three segments of the electricity market: electricity supply, balance maintenance and network congestion. As the need for flexible means to match supply and demand continues to increase, all eyes are now on innovative initiatives such as the Flux50 ICON project.

In December 2019, Cloudbrew took place in Mechelen (Belgium). Hosted by the AZUG user group and proudly sponsored by AE, Cloudbrew is an annual – and free – two-day cloud conference that focuses on all things Microsoft Azure. This year’s edition saw Koen Verbeeck, one of our very own consultants, take to the stage with a session on ‘Moving Data around in Azure’, in which he explored some of the various methods of moving data from one service to another. Did you miss out on the event? Not to worry. In this blog post, we gladly summarize Koen’s findings for you!

Financial services are surfing the wave of digital transformation that has been engulfing the business world for several years now. Operating in a time when technological evolution is speeding up exponentially, most financial organizations are quick to seize the many great opportunities for innovation that come along. But they also find themselves facing numerous organizational and human challenges. The adaptability of employees only increasing at a linear rate, there is a growing skill gap that must be reckoned with.

When the AE team flew to Barcelona to attend the Gartner Symposium, we could not help but feel a nerdy giddiness thinking of all the technological marvels, forecasts and hacks the yearly summit would likely have in store for us. Indeed, Gartner did not disappoint.

At AE, we have set up a 'garage' initiative as a community for working with emerging technology. Luckily for us, it’s not a boring empty box for cars to park, but a creative space with all kinds of hardware to experiment with. One of the goals with this garage initiative is to gain hands-on experience with new tech, like computer vision with neural networks for example. An important aspect of this is that it is an open community for all colleagues to collaborate and elaborate on ideas. So, the myth of the AE Garage begins!

Many consumers find their energy consumption – not to mention the bill that comes with it – a hard pill to swallow. ‘Is this normal for a family our size? How can I reduce my energy usage to the absolute minimum?’, they wonder. Indeed, a great deal of consumers today are unaware of the steps they can take to minimize the amount of energy they use. To them, saving energy seems to be a luxury reserved for people who can afford to invest in solar panels, water pumps and other pricy measures. But now there is Maka, the platform that puts the energy-conscious consumer back in the driver’s seat no matter their budget.

The Firestarter Hackathon, an initiative of Vias, EY and Netwerk Brandweer, took place for the very first time on 17 and 18 October 2019. Among the more than one hundred participants were AE and Mensura, who joined forces to develop an innovative solution in the field of smart firefighting. Mensura was determined to design a tool that would make company tours, an important part of fire prevention, run more efficiently, while AE was eager to apply Microsoft's HoloLens – we love a challenge, after all. Read on to learn all about the exciting result!

As mentioned in part 1 of this project, the AE team helping out the Flemish Sign Language Centre (FSLC) took a short break from their project to attend the AE Hackathon.

Missed our first part about the FSLC’s explanatory dictionary? No worries, you can still read it here!

When the Flemish Sign Language Centre (FSLC) was looking for a partner to give the Flemish Sign Language bilingual dictionary a make-over, they found a perfect match in AE.

Knowledge makes the world go round. Therefore, the key question for every company that still wants to be in the race tomorrow is: how can we keep our employees – and the valuable knowledge they possess – on board for as long as possible? But implementing an effective retention policy is no easy feat. After all, a happy employee is someone who feels they can develop their talents to their heart's content – a sore point for most organizations.

Team Lotus felt it was time to make some changes during the AE Hackathon See/d the future! 

Early October, I had the pleasure of providing a keynote at the kick-off summit of the Financial Forum in West Flanders. I was in good company with representative speakers from Eubelius, Febelfin, Capgemini and KBC. All the banking buzzwords did pass by, with one central theme: “Put the customer and the value we create for the customer at the heart of everything we do”.

Dreaming of a way to deploy technology to let children cycle to school safely, BAM Belgium and AE recently joined forces. The result of this interesting collaboration? Read all about Allride, an innovative platform that allows youngsters to map their route to school by means of a smart bicycle lamp and/or an app.

We live in a talent economy and now more than ever, companies are realizing that with great people comes great business success. With the rise of 'Great Place to Work' contests and the popularity of LinkedIn, HR departments have gained significant strategic importance over the past few decades. Companies have recognized that when they have a well-balanced and happy employee base, this reflects in every other part of the business.

Early September, no fewer than 18 enthusiastic young graduates took on the adventure of the AE Apprenticeship. What started many years ago as a one-week crash course has since grown into a fully-fledged onboarding program, spread over six months. Read on to discover how we’re preparing the next generation for successful careers as Business & IT Consultants.

Environmental change has always been a hot topic for Ecopower, a cooperative that differentiates itself from other energy suppliers by offering 100% green energy of their own production. All Ecopower shareholders are co-owners of energy production facilities which include wind turbines, solar panel fields, small hydroelectric power stations and a pellet factory. Due to consumers’ increasing awareness of climate change, Ecopower has grown tremendously in the last few years. As a result, their IT application landscape is at its limits.

Can you imagine a life without smartphones, without apps to help you navigate, play your favorite music or, say, buy insurance for your rental car right before you board a plane? It’s strange how we got used to this new way of living so quickly, because we grew up without any of the digital technologies that define it. Eager to follow suit, organizations are enthusiastically working to make their digital aspirations a reality.

Last week our Transformation & Innovation experts co-facilitated the Hack Utilities event at Brussels, a 2-day innovation event for the utilities sector organised by Hack Belgium Labs. During these two days they guided the participants from brainstorm to team formation, business model validation and finally pitching their ideas.

There’s no doubt about it: disruption is in the air for Belgium’s energy market. When it comes to utilities, our country is facing numerous challenges in different areas, including technological, topological, regulatory and sociological changes. At the same time, we have been struggling with persistent paradoxes for quite some time now. Consider, for example, the almost exponential growth of alternative energy sources, while Europe is confronted with energy overcapacity. The debate concerning a nuclear power phase-out, too, is far from over, and our idea to rely more on gas-fired power stations is in no way consistent with the increasing pressure Belgium is under to drastically reduce its CO2 emissions.

Why roll out Smart Meters in Brussels?

Being the distribution grid operator for all 19 municipalities of the Brussels-Capital Region, Sibelga considers it one of its main objectives to provide its customers with a balanced network and a guaranteed electricity supply.

AE and Fluxys work well together. The utilities player and AE have been partners for almost 20 years. The perfect time to place this collaboration in the spotlight. Together with Albin Vico, IT Program Manager, and Vincent Mahieu, IT Project Leader, we zoom in on this co-creative partnership and look towards the future.

Why RegTech matters

RegTech is a commonly used term to indicate “the use of new technology to meet regulatory requirements”. These requirements are becoming more and more complex due to the fact that it concerns more functionality, available on all platforms, using massive amounts of data.

The challenges in the financial sector are substantial: new tech-driven challengers in FinTech are putting pressure on well-established players. Changes in regulation like GDPR or PSD2 are forcing companies to take a long, hard look at their own processes and supporting technologies. And finally, the new customer is a digital native, expecting financial services to be so as well.

It’s time to evolve into a digital, data-driven organisation, a message that many companies are embracing right now. But while the financial sector was changing, so was the software industry.

A heart for young-onset dementia

In Belgium, more than 200,000 people suffer from dementia. Another 1,500 are diagnosed with young-onset dementia. As the number of patients in need of care increases, the pressure on care providers is higher than ever. Having been made personally aware of the issue by a colleague who lost her husband to young-onset dementia, the people working at KBC were quick to learn that extra support is especially needed at times when patients are home alone. Hence, in this year’s edition of the AE Hackathon Team KBC Humaen set out to find a solution that would both enable (young) demented patients to live at home for a longer period of time and relieve their caregivers.

A hackathon brings people together to explore new technologies, insights and business models, allowing them to provide answers to the increasingly complex challenges people, organizations and companies are facing today. All this in a short period of time. But how do you complete your hackathon journey successfully? In the following article, one of our Innovation experts Ruben Monsieurs gives you 7 tips based on his experiences at the yearly AE hackathon.

In my previous blog I explained why it is important for any organisation to think about its ecosystem and develop a platform strategies. I’ve dived deeper into the two main platform strategies. Developing a strategy is one thing, at least as challenging it is, to implement it and secure one’s position in the platform business of the future.

If you ask yourself why companies like Google, Amazon and Apple are so successful, it is because they were the first to understand about platform strategies and how to best implement them.

A leading global player in the agricultural sector, SESVanderHave specializes in every aspect of the production process of sugar beet seeds. The company’s success speaks for itself: one in three sugar beets in the world comes from an SESVanderHave seed. Needless to say, SESVanderHave is strongly focused on research. Yet Industry 4.0 is lurking around the corner and the company must do whatever it can to keep up with recent developments. Enter the AE team.

Last week our Innovation experts were present at Hack Belgium 2019, a 3 day innovation event in Brussels. During these 3 days people had the opportunity to visit our booth, follow our workshops and get hands-on coaching to develop their idea.

A while ago we asked several Innovation Managers what their top concerns were when starting an innovation project. Do thoughts of not releasing on a target date keep them up at night? Would they rather keep the project within budget compared to other factors? Or are they thinking ahead on how the project would integrate with their core and legacy systems?

Last time I talked about whether corporations should start acting like start-ups. This week, we'll discuss our incubation process and how corporations can include some of the best ideas of start-ups in their own organisation without throwing the company child out with the bathwater.

90% of the people we have interviewed indicated that their organization’s innovation capability is hampered by a lack of speed and flexibility. It’s tempting to look at start-ups (and how they organize themselves) in an attempt to copy their strengths to your large corporate organization. Heck, even some consultancy firms will state that corporates should act as start-ups in order to achieve success in their innovation efforts. We disagree and I would like to share our vision on the matter.

In previous articles we elaborated on why personalization in financial services matters, what the roadmap towards a relevant one-on-one engagement with your client can look like and which competences you need to get there. But the proof of the pudding is in the eating. Therefore we let Geert, Application Architect at AE, testify about his first-hand experience working around personalization with financial service providers.

The banking landscape is changing fast paced. It forces all of us to rethink fundamentally the way we serve and create value for our customers. Making the right decisions to remain relevant for your customers in the future, is a challenge and requires a mindset and approach adapted to the rapidly changing environment. Organizations can no longer afford to “get all sorted out” before “making the move”. Standing still is going backwards and involves risks, but so does innovating without the right framework and approach.

Financial service providers are nowadays under firm pressure to deliver high-quality, scalable solutions at record speed. Moreover, they must do so preferably at low cost, as the financial sector’s margins are being squeezed. Meanwhile, today’s consumers expect their financial service providers to take on the role of advisors who offer value added insights. As a result, more and more organisations are opting for Robotic Process Automation to help them overcome today’s challenges as well as tomorrow’s.

The energy sector has faced a major transformation in recent years. The liberalization of the energy sector ensured that energy supply was no longer possible in the traditional “push strategy.” The customer became the center of attention, as customer churn became a common concept within the sector. From now on, an individual could actively choose an energy supplier, something that was impossible before. In their choice, customers were initially often led by favorable pricing. In a later phase, green energy made its appearance and became a decision factor just as valuable as price. In order to tackle these changes, suppliers started recruiting complementary profiles in other sectors that experienced a similar transformation. These recruits came mostly from the financial and telecom world to embrace a more customer centric approach within the organizations.

In our latest post, we have talked about the personalisation shift that companies face today. New technologies and changing customer expectations force organisations to critically review their processes and use innovative technology to create value for their clients.

This is no different in banking and insurance. Financial services providers have to take on a more supportive role as an advisor for their clients, preferably approaching them as individualised as possible. After all, customers simply see through hollow, automated messages. They expect to receive only relevant information that makes a difference for them on a personal level.

In July 2018, Flemish distribution grid operators Eandis and Infrax joined forces, merging into a new company called Fluvius. Its main purpose? To distribute electricity and gas to individuals, companies and local administrations, as well as provide them with other public facilities such as heat networks and telecom. In addition, Fluvius acts as a social and fall-back supplier and supports local and regional authorities in their sustainability and rational energy & water use policies through awareness campaigns and incentives including energy grants and green power certificates. The 2018 merger is expected to save 110 million euros each year, meaning that consumers will see their gas and electricity bills drop by about 36 euros.

In our latest AE Financial Services newsletter we elaborated on why we, at AE, are convinced that offering your clients a relevant and personalized experience is a key differentiator in the world of financial services. Do you agree? And so does the rest of your organization? 

In this series, we will take an in-depth look at our current analytics projects in the utilities sector. We will primarily allow data scientist and AE consultant Jan Vercammen to speak to clarify the synergy between sector and solution. In the previous series, we already discussed the Customer Journey tooling and the Churn insights Tool. Today, we will tell you more about another innovative project: tariff setting with Smart Meter Data. 

In this series, we take a closer look at some analytics projects for our energy customers. In a previous article, we already discussed an innovative customer journey tool. Once again, we will let Jan Vercammen speak. He will tell us more about a Churn insights tool, which is helping to solve one of the biggest issues plaguing the utilities sector.

The versatility of analytics is still underexposed. All too often, analytics is lumped together with reporting and tracking, while it is a so much richer domain. That is why in this series, we will take a closer look at the many possibilities analytics has to offer. In order to gain more insight in various business processes, AE developed three useful tools: a Dive into Customer Journey’s, the Smart Meter Project and the Churn insights tool.

For a very long time, most organizations in banking and insurance were convinced to have quite a good view on which client segments they were serving or wanted to target and developed products and services they considered these segments needed or longed for. Focus was on creating good products and delivering good services in the most efficient way at the lowest cost and with the largest distribution possible. Overall clients satisfied themselves with products and services “close enough to their needs” as long as security , trust and quality was ensured.

Last year has been quite exciting, full of wonderful events and the joyful welcoming of a few new members to our AE family. Before we said goodbye to the year of 2018, we held our end-of-year Analytics foyer in December.

During this festive edition, our team of Data Scientists shared a number of different success stories we realised together with our customers in 2018. In our previous blog post Looking Back at our Analytics foyer: Part 1, we presented a deep dive into these different successes brought during this inspiring evening.

Last year was an important one for our financial services community. In 2018, having built up expertise in finance for over fifteen years, AE decided to enter the financial market with a focused service offer. Our ambition to become a trustworthy end-to-end digital partner translated into a brand-new, sector-driven website and a bi-monthly newsletter. So let’s look back on the amazing things we’ve accomplished in 2018, and cast a glance at what 2019 has in store for us! 

Interesting fact: 75 percent of all companies struggle when to execute innovation projects. While most of them do manage to get through the ideation phase rather successfully – ah, the thrill of it all –they somehow run into a wall once the initial excitement wears off. ‘Just do it!’ is what a certain American sports brand would say, and it’s certainly what everyone involved in the project is thinking too. Months later, however, everyone’s still saying ‘we should just do it’. Sounds familiar? Read on and you’ll know exactly what to do to turn your next innovation idea into a success.

Our Analytics foyer took place last Tuesday. At this festive end-of-year edition, we’ve proudly welcomed 79 attendees to conclude 2018 together. It became an interesting afternoon and evening during which the public was introduced to several customer cases and the potential of Artificial Intelligence. Our take home message? Analytics turns data into useful insights that take your business to a higher level.

Hi there. The fact that you’re reading this means you’re itching to start investing in innovation – we know the feeling! Evidently, we needn’t explain that coming up with an amazing and, above all, viable idea will prove vital to your success. No worries, though, because our Innovation experts have got you covered. In this post we’ll walk you through the first steps we take when innovating for clients. We’ll tell you all about the Double Diamond approach and give you plenty of tips to get inspired and come up with a winning viable idea all on your own – and in just three steps. Ready to start this innovation journey? Let’s go, go, go!

Innovation … A word used and misused so often that we can safely speak of a cliché. We hear and read success stories on Twitter and LinkedIn, and various hip events around innovation compete for the most attention. At the same time, we also hear stories from behind the scenes of companies that want to innovate. And those stories turn out to be a lot less rosy than is sometimes portrayed. To separate facts from fiction around the theme of innovation, we started talking to a number of companies about their challenges. We spoke to people from 14 organisations, spread across 5 sectors, and were able to test 10 assumptions.

The battle for the best Front End framework continues in full force. Now that AngularJs has officially entered its End of Life period, we are once again faced with the question: which framework should we pick for our next Web app¹?

Vue.js is all the rage these days. Although it exists for quite a few years, it's still the new kid on the block. Naturally, we've been following up on it closely at AE. Will this small but lovable framework make its way to the top, and stand proud next to the giants Angular and React? Let's find out!

In-memory columnstore databases are all the rage nowadays. But did you know SQL Server already used them back in 2012? The release of SQL Server 2012 introduced columnstoreindexes to the SQL Server database engine for the first time ever. Borrowing technology from the Power Pivot engine (now found in Power BI), these indexes drastically improve the performance of large analytical queries – exactly the kind of queries used in data warehouses.

At AE Financial Services we try to keep up with the various trends in our rapid changing landscape. Looking back at the various conferences which we attended in the last few months, it appears that the search for authenticity and human relevance in this digital world remains top on the agenda.

Seth Godin, one of the speakers at Supernova at the end of September, was probably the one who best summarized this quest for a human connection in his presentation in a few striking quotes:

The world we live in today is highly competitive. Competitors lurk around every corner, customers become increasingly demanding and new technologies are able to devour your existing business model. Knowledge, and - even more importantly - sharing it, are essential in such times. Organisations and people who learn faster and more efficiently take the pole position.

Equally within AE the acquisition and sharing of knowledge is important. There are several different ways to do this. In this blog post, we introduce you into how we creatively tackled this in our financial service community via an in-house crypto competition.

Analytics have become indispensable in a personalised marketing strategy. Convinced of the value of data and the insights it can bring, one of our customers in consumer goods called on us for the launch of a completely new product. With AE’s help, they succeeded in reaching their target group more efficiently and achieving impressive results.

Itsme® is a mobile app that makes identifying yourself online significantly easier. Launched by Belgian Mobile ID (a consortium of Belgium’s three largest telecom operators and four major banks), the app enables users to identify themselves online using their mobile phone just as securely as they would using their eID. An important shift in the banking world, according to IT architect Sven Rosiers whom we interviewed about the application and the impact it will have on financial organisations.

Before the end of 2019, financial players must be compliant with the Payment Services Directive II. Commonly referred to as PSD2, the European directive concerns the development of new products and payment services, as well as their inclusion in a legal framework. Johan Luyts, Integration Expert at AE, discusses the changes this new payment directive brings about and elaborates on strategies banks can use to turn those challenges into opportunities.

Let’s talk about innovation... How does this word make you feel nowadays? Do you feel confident as in “I’ve got this”, or do you feel shivers rolling down your spine? Well, more often than not, it seems that it is the latter. How come?

The AE Hackathon gives customers and prospects 36 hours to come up with an innovative idea and a minimum viableproduct. The fifth edition of the Hackathon took place in June 2018. In this series, you will meet all the participants. 

The AE Hackathon gives customers and prospects 36 hours to come up with an innovative idea and a minimum viableproduct. The fifth edition of the Hackathon took place in June 2018. In this series, you will meet all the participants. 

The AE Hackathon gives customers and prospects 36 hours to come up with an innovative idea and a minimum viable product. The fifth edition of the Hackathon took place in June 2018. In this series, you will meet all the participants.

The AE Hackathon gives customers and prospects 36 hours to come up with an innovative idea and a minimum viableproduct. The fifth edition of the Hackathon took place in June 2018. In this series, you will meet all the participants.

The AE Hackathon gives customers and prospects 36 hours to come up with an innovative idea and a minimum viable product. The fifth edition of the Hackathon took place in June 2018. In this series, you will meet all the participants. 

The AE Hackathon gives customers and prospects 36 hours to come up with an innovative idea and a minimum viableproduct. The fifth editionof the Hackathon took place in June 2018. In this series, you will meet all the participants. 

June 2018 marked the fifth edition of the AE Hackathon, which challenges customers and prospects to come up with an innovative idea and a minimum viable product within 36 hours. This series puts each participating team in the spotlight.

The AE Hackathon gives customers and prospects 36 hours to come up with an innovative idea and a minimum viable product. The fifth edition of the Hackathon took place in June 2018. In this series, you will meet all the participants.

The AE Hackathon gives customers and prospects 36 hours to come up with an innovative idea and a minimum viableproduct. The fifth edition of the Hackathon took place in June 2018. In this series, you will meet all the participants. 

June 2018 marked the fifth edition of the AE Hackathon, which challenges customers and prospects to come up with an innovative idea and a minimum viable product within 36 hours. This series puts each participating team in the spotlight.

June 2018 marked the fifth edition of the AE Hackathon, which challenges customers and prospects to come up with an innovative idea and a minimum viable product within 36 hours. This series puts each participating team in the spotlight.

In a digital world, technology never sleeps. Operating systems and processes from the past are no longer fit to support today's digital transformation. Conscious about this, our client, the Belgian branch of a large European bank, reached out to AE to help with a full technical re-write of its online banking platform. The project  was part of their broader international transformation programme and required aninitial version to run in production within 10 months time. Needless to say … a challenging deadline.

A few weeks ago, the much-discussed General Data Protection Regulation (or GDPR for short) went into effect. It’s a directive with far-reaching consequences for companies that process personal information of EU citizens or are located within the EU. You’ve probably noticed it yourself by the sheer amount of emails asking for approval to keep using your contact information.

AE helps its customers become and stay GDPR compliant and treat this regulation both as leverage and as an opportunity instead as just another legal compliance project. In this post we’ll cut through the fog around GDPR and provide answers to some commonly asked questions. We’ll also tackle the impact of the GDPR on companies and their business processes.

A few weeks ago we attended the Connected Insurance Summit in London. In the heart of London City, we encountered a modest gathering of 200 guests varying from insurance companies over services providers to insurTech vendors.

Our intentions were ambitious. On one hand we were excited to be inspired by the vibes and implementations of the insurTech companies present. On the other hand, we were looking forward to gain insights on the vision and initiatives of the leading European insurance companies towards their digital transformation

 The missions we captured were slightly disjunct and often lacked consistency and co-thinking.

Early June, the Money2020 circus landed in Amsterdam. One should take this literally since “circus” was the major theme for this year’s European edition of the Greatest FinTech Show on Earth, as the organizers themselves tend to call this event.

With stellar speakers and panels on 8 different stages for 3 days long and a buzzing expo hall with over 250 start-ups, scale-ups and mature corporates presenting their services, wrapping up the take-aways is a challenge.

Let me share the 5 quotes that resonated the most to me.

KBC is one of the largest bank-insurers in Belgium for both private individuals and medium-sized businesses. In order to strengthen their market position, and evolve towards a data-driven organisation, the bank wants to maximize the value from the available data.

With the evolution towards a data-driven organisation, the intensive use of commercial data and data analysis has developed into a strategic core-competency for KBC. Together with their business partners, they are building multiple new quality data layers (Commercial data, Risk data, etc.) which contain accurate and consistent data, are based on unambiguous definitions, comply with the new GDPR legislation and can be unlocked at the right moment, in the right form and via the right channel. These new Data Layers are developed on a Big Data platform with specific tools and technologies.The bank recruited the help of AE in order to convert the data that they are gathering into useful and practical insights for the internal services. The ultimate objectivel is to ensure a personalised approach for end-users of KBC. 

Our client is a financial services provider belonging to a leading international bank insurer, operating in the Belgian market. Recently, the bank made a conscious decision to focus on a new, unique customer experience. We were requested to guide this change towards customer centricity. In concrete terms, a pioneering project was started up in one of the most active market segments of that service provider: that of home loans.

A few weeks ago, the FINOVATE EUROPE 2018 was held in London, a major event for everyone who wants to stay abreast of the main challenges, new business models and innovative technologies in the financial sector.

Our colleagues Patrick Van den Broeck and Frederick Beernaert traveled to London to scout out the latest trends and new technologies for us, and love to share their findings.

In today’s world, change is omnipresent in and around companies. They are forced to simplify or improve business processes in order to maintain their competitive position and to promote customer centricity. A company in full transformation needs to pay sufficient attention to change management. If there is a sudden reorganisation and a new way of working is to be implemented, it is hardly surprising that employees will jam on the brakes. In this blog post, we will share our best practices for change management outlining a real example of a similar situation at one of our customers in the financial sector.

AE and Ericsson engage in a partnership to bring the 5G capabilities to their customers.

5G is the next evolution of mobile connectivity. We started out with 2G, which allowed people to have massive mobile communication. With its successor 3G, we saw the introduction of mobile broadband and feature phones. With 4G these became smartphones and we saw mobile data traffic increase. And finally, in the next step with 5G, both consumers and industry will be served with solutions ranging from massive low-cost, low-energy applications, to high end, ultra-reliable applications.

Companies are currently in the middle of a major digital transformation. Being able to quickly respond to new customer needs and expectations is crucial. Consequently, project teams are being organised differently. For example, more and more SCRUM teams are being put together to provide software more agilely. However, a question I’ve been asked by customers repeatedly concerns the place that architecture must be given within this story. My opinion is that a minimum of architecture is always necessary. Just enough, just in time. In this blog post, I want to illustrate a technique, based on a previous project, that lets you gain a helicopter view with a minimum amount of enterprise architecture, which is something that is unarguably adding value for a company that is going through a complex transformation.

Imagine, you are working with an enthusiastic team to make your product skyrocket. Each iteration you are adding a few features and information to complete your product. But suddenly, you notice a drop in conversion rates. Your customers are raising a bunch of support questions, are not converting anymore and give you poor usability grades. You are left confused. Although you gave your customers more tools and information to fulfill their tasks, their performance declines. Indeed, you are diagnosed with featuritis.

This post was written by Oliver Belmans & Bram Vanschoenwinkel

A previous series of blog posts on Marketing Analytics offered an extensive overview of the available analytical techniques for marketing and their added value. Some examples of these techniques included market basket analysis, customer segmentation and churn prediction. A conclusion reached in these blog posts was that data analytics are the ideal extension to traditional marketing: based on data, we gain insights into (potential) customers and their behaviour, so that we can target them in an even more personalised manner.

The first of a two-part blog post zooms in on an important category of marketing analytics: Geospatial analytics or Geographic analysis. What can geographic analysis signify for your business? What is the added value of using this analysis? In a second blog post, we will explain the more technical aspects, show you how you can start up this analysis with the help of the open-source software R (the R Project for Statistical Computing) and provide a complete step-by-step plan of our own workflow.

This blog post was written by Ruben Vuylsteke & Christophe Bonduelle.

Smart Manufacturing, Industry 4.0, IoT, etc. are hot topics in our environment. To learn more, we visited the ABISS (Advanced Business & Industrial Software Summit) trade fair held on Thursday 5 October at the XPO in Kortrijk. Throughout the day, the questions at the back of our minds were: “What can AE signify for these companies?” and “What does AE still have to learn to become relevant to these companies?” Finding answers to these questions requires further thought but before that, here is our report of this extremely interesting day!

The annual conference of the Business Architecture Guild -  a BAR professional association known for the BIZBOK® Guide - took place in Brussels this year. We visited the event and learned about the importance of BAR, or Business Architecture. BAR is a relatively new discipline, which is still in search of uniformity and recognition. What is Business Architecture exactly and how is it implemented in practice? What is the added value of BAR and how can you convince the C-level management of this? We gathered different opinions during the conference and examined the best practices.

The gigantic technological evolution of the latest years provided us with a lot of cool gadgets. These gadgets are not only fun to play with, they have underused potential to become the answers to huge challenges our society faces. 1 of these challenges is the communication between deaf and hearing people. During our Hackathon, we developed a platform to unite them.

It's an eternal clash that comes to mind when building information models: should we allow attributes in our conceptual information models? Should we plead for simplicity, or is a complex model based on the stakeholder a better choice? This blog post aims to bring clarity to the discussion, before the clash results in a total loss.

Curious on how you can integrate interactive Visio diagrams in your Power BI reports? Check out this blog post for a detailed walk-through. To top it off, we'll also include the brand new what-if-analysis feature in the mix.

When it comes to logging execution information in Integration Services, there are multiple options available. Do you take matters in your own hands and build your own custom logging framework? Or do you let the catalog take care of things?

Can't decide? Check out our guidelines and tips on logging in your SSIS packages and projects.

These last couple of months have been extraordinary for me. I’ve gone through a lot of interesting experiences with customers and my book on value creation is generating a lot of enthusiasm among colleagues and friends. It makes me so happy that people are taking inspiration from my personal journey and that companies are reconsidering their practices to create better value for their customers.

In this blog I want to shortly summarize my personal invitation to all of you, to become a sparkle of transformation for value creation at your own company.

If you would like to hear more, do join me at the AE Keynote: Value Creation in the Digital Age on May 16 in Ghent.

This blog focuses on the role of the business analyst within a data migration project. In our experience, this role is often underestimated within the migration context and that is why we want to take this opportunity to highlight some best practices. We will illustrate these best practices using one of our current migration projects: the migration as part of the Atrias project.

IoT is hot! IoT is a business enabler offering enormous value potential! IoT will soon become a trillion dollar market! IoT startups are disrupting entire industries! Act now or be disrupted! 

At bpost, a large Belgian enterprise and our country's prime postal operator, we applied value creation thoughts and techniques to spark and ignite the creation of a digital platform to participate in the logistics sharing economy.

In an attempt to show one of our customers a better way to connect a legacy Postgres system to a large data set, a team of AE experts turned the discussion into an internal competition. Contenders Phoenix and Cassandra already lost the challenge, as you can read in Part I.  In Part II we'll explore whether Drill or Impala can rise to the occasion.

In a  big data world, data-driven decisions and Internet of Things, Analytics is often needed to acquire data insights. However, when data scientists forget to use visualizations to communicate or explore information they are missing out on a valuable tool.

Have you ever been thinking about API design guidelines for your APIs? Are all your APIs behaving the same way or are your API consumers struggling to find out how your APIs work?

Recently, one of our customers introduced an old-fashioned data solution: an error-prone ETL-flow coded in C to move flat files to Postgres. We wanted to demonstrate how this could be done with technologies such as Drill, Cassandra, Phoenix, Impala, ... The constraint we have to cope with is that the data ultimately should be consumable by Postgres using a Foreign Data Wrapper.

Piece of cake, right? Wrong!

I’m not telling you something new if I say the demands on IT from business are ever increasing. Certainly the last few years, business is looking more and more towards IT as a big part of the solution to their business problems.

The European Union has evolved over the past few years with regards to its energy policy, impacting the energy market and all energy players within it. These players have to face challenges, discover opportunities and continue to evolve within a competitive (unified) market.

In this article, we take a closer look at the challenges TSOs specifically have to tackle.

Last month I organized an explorative Lego Serious Play session at our offices. The goal was to get to know the technique and to learn more about the pros and cons of where the practice can be applied. Read on to find how it went about.

Over the past 10 years businesses learned about the value of QA and testing in general. Today every company has its own QA department that is making sure their software runs correctly. But the cost for these departments has become extremely high.

Will this trend continue or can we find new approaches to QA that are less expensive? 

"The internet of things. A network of dedicated physical objects that contain embedded technology to sense or interact with their internal state or external environment." - Gartner 

What exactly is that 'Internet of Things'? Is it all dreams and science fiction? Or are we imagineering a near future?

The amount of API traffic increases every day. But it’s no longer just the known players such as Google, Amazon, Twitter, Facebook and Salesforce (the API Billionaires Club) that will produce the related massive amount of data. Cisco estimates that by 2020 37 billion smart ‘things’ will be capable to connect with an API. The Internet of Things is here! But how should API-providers handle all these clients?

In consultancy we often talk about the difference between having an educated opinion on the one hand and getting your opinion accepted on the other. In short, it’s the difference between ‘being right’ and others saying that you are and taking positive action because of it. When you know how to convince the person on the other side of the table of your opinion, you’ll find that it will positively affect the deployment of your hard skills.

At AE, Vincent Guelinckx is one of the strongest proponents of the development of a wide range of soft skills, not in the least because these skills form the basis of real, value-based consultancy.

Quite possibly the most important reason for an organization to purchase package software is to lower the Total Cost of Ownership (TCO) of its existing IT setup. On paper, this indeed seems like a win-win situation between customer and software vendor: in exchange for a (extra) maintenance fee, the vendor provides support and upgrades to the customer. But is COTS really the best way to go?

During a recent project innovation sprint at a customer, we decided to tackle our customer’s data warehouse documentation problem. It was hard to get proper insight in the data streams at hand due to various data sources, changing standards and legacy code. Take for example a random field: in which reports is it being used, to which source can it be tracked, which transformations have been applied, etc?

Since our aim was to thoroughly reshape the infrastructure, we decided to add this kind of information because it would allow us to better gauge the impact of our modifications. During the innovation sprint, we developed a system that builds said info and makes it possible to query.

For utilities, the foundation of the energy marketplace is changing. Increasingly, business models and operational approaches of the past are being stretched to their limits and a tipping point has been reached.

What does this mean for energy providers looking to remain successful in the future?

On April 14, 2016, the General Data Protection Regulation (EU 2016/679) was formally accepted by the European Parliament. In the summer of 2018, this new regulation will replace all national data protection laws and regulations.

Have you ever had brainstorm workshops that didn’t really have any workable output? Or did you ever feel that some people didn’t bring the input you expected them to?

Let's start by stating the obvious:

A project portfolio is more than just an inventory of individual projects. Organizations can apply the principles of ‘value driven transformation’ to obtain a better mix of investments as their business and application landscapes evolve.

So you need to connect an application to an external system. Developers and IT architects know how to cover the technical side, with for example SOAP web services, REST APIs, or stored procedures. But there is more to integration than just a choice in technology. You also face a functional challenge: the relevant functionalities of multiple applications must seamlessly fit into each other.

Over the last couple of weeks, we’ve walked you through some details about story mapping, a very powerful technique to elaborate a concept in a co-creative way. Here's a quick recap of what we discussed.

The final step in the story mapping process is the prioritization of user stories on your story map. By way of this exercise, you can determine which features should be included in the first version of your product to hit the market, the Minimum Viable Product.

Every business model is under constant pressure. Pressure by customers, to provide an even better service. Pressure by competitors, searching for their differentiator to challenge your product. And, especially nowadays, pressure in a world where digital is the new normal.

So you’ve mastered the technique of User Story Mapping. Or you’ve read the book by Jeff Patton. Or you’re excited to get started because of our series of blog posts… Whatever the case may be, we’ve got a little extra for you: a walk through the jungle of storymapping tools.

Ok, so you’re about to start your first story mapping workshop with a fresh group of participants. You’ve prepared everything down to a T: from slide deck and sticky notes to shiny sets of ballpoint pens on the tables.

In this post, we’ll discuss the preparation of a (series of) story mapping workshop(s).

Together with a large organization, we’re building a platform that presents company data to its data scientists so they can use it to develop innovative applications.

At AE, we’re very proud to be among the Best Workplaces in Belgium and to be one of the recipients of a Great Place to Work award. To celebrate us winning this award for the sixth straight year, we want to present you with some background on the makeup of our organization, as it is a key facilitator of our people’s happiness at work.

Personalizing services and marketing is not just hip and trendy, it can effectively result in lots of added value for your clients and prospects. But implementing a proper personalization strategy does not come without its challenges.

Say you’re an IT-professional working for a company that sells services, among which a punch-ticket for psychological advice by phone. You’re charged with realizing a first step in personalizing the consumer journey.

Many companies are facing the challenge to identify and deliver more personalized services to their customers and are trying to evolve from an inside out perspective to an outside in approach. Making this switch takes time and reflection.

In most application landscapes services tend to pop up like mushrooms, with little to no attention being devoted to decent service design or decent service-oriented architecture (SOA). Frankly put, this means you’re doing it wrong.

In our ever faster digital world, time to market is an increasingly important factor in any IT project. A shorter time to market is crucial to stay ahead of the competition. However, this is not possible without an agile and qualitative IT environment. This is where Quality Assurance comes into play.

Every month at AE, we organize an AE Codecamp for our colleagues' children and their friends. It's a great way for the next generation to experience the possibilities of science and technology in a playful manner.

For finance companies that often execute international payments and transactions, it’s worth looking at Blockchain, a technology that simplifies the payment and transaction process significantly.

One of the major shifts that I see happening in the digital transformation journey is the shift in thinking from applications to platforms.

Organizations often possess a lot of data that’s being stored in unstructured formats. Most of the time, this involves data that people were able to enter as free text, such as e-mails, call center logs, presentations, manuals etc. In these instances, analytics can help to access the value hidden within this data.

If you pay little to no attention to business analysis, you'll often find yourself making the wrong assumptions during the solutions phase of a project.

A common issue encountered on projects is that the project goals have not been clearly defined. A Benefit Map is a powerful visual to provide solace.

The world around us is moving at an ever faster pace and disrupting forces for your market are lurking around the corner.

Angular is by far the most popular Javascript framework on the market. With the developer preview of Angular 2.0 now available, we decided to check how the developer preview of the framework compares to its main competitors, React and Aurelia.

Why does Value Driven Transformation form the biggest challenge for Utilities in Belgium over the next few years? Because every party involved is facing a transformation, spurred by the enormous changes the market is about to face.

The energy market in Belgium is about to experience an important change. The creation of a federal clearing House, Atrias, and the introduction of a new market communication standard (MIG6.0) are bringing a lot of new concepts and challenges for every market party. Luckily, change always heralds new opportunities.

Having a solid, clear strategy is vital if you want to keep your business armed for the future. But having a strategy is just the first step, because it won’t lead anywhere if it’s not supported or properly executed by the people in your organization. That’s where Value Driven Transformation comes in.

The weekend is great for catching up on some reading backlog. Missed a blog post? Don’t worry. We’re here to help you out. Customer experience is an essential part in creating and operating a successful business or offering. Whether you’re providing services to external clients or support colleagues in other business units, a customer-centric approach helps you provide true value.

This is the last post in a series of three about the added value of Analytics in Marketing. The first post, by my colleague Bram Vanschoenwinkel, gave an overview of a number of Analytics techniques tailored to a better understanding of your customers and their specific needs. Jessica Ruelens discussed Customer Segmentation & Profiling and a specific case for a company that sells professional training seminars in a second post. I will conclude this series with a discussion about Churn Prediction and a specific case of a bank.

Have you ever wondered how your customers are behaving on a grand scale? Do you know which customers are most valuable to you and which customers represent an undiscovered opportunity? You might have a general idea about the behaviour of your customers - having observed their behaviour in the past - but are you sure your observations are supported by the facts or the data?

In my last blog post I talked about the strategic and competitive advantages that can be delivered by Business Analytics but that a lot of companies are still struggling to apply Analytics and actually gain these advantages. This post is the first in a series of three where the added value of Analytics in Marketing will be discussed.

In the early days of Enterprise Architecture, the focus was merely on frameworks and methodologies. Later on, the discussion changed more to processes. To really have a high impact, it is my conviction that Enterprise Architecture should focus on business value.

I love to help companies shape their future architecture. Become customer-centric. Exploit digital technology. Integrate multiple channels. Help them provide consistent and ‘lovable’ customer experiences. To do this, we also need to reinvent our organisations and design them as living systems.

Summer is great for catching up on some reading backlog. Missed a blog post? Don’t worry! We’re here to help you out. These past months our front end engineering community has been very active in implementing web technologies across our customer base. Want to get started with the latest web technologies in your project?

In this post, I would like to share some thoughts about the following topics:

This blog post is part 2 of our hackathon idea. It covers the technical setup we used to get the prototype up and running during the two-day hackathon at AE. You can read about the concept idea in part 1.

On the 4th and 5th of June, AE organized a hackathon for all interested employees. We were invited to gather a team and work out our own idea based on the theme "Think customer, explore the future". Our team: 4 developers and 1 analyst. This blog post describes our idea and how we implemented this in under 36 hours.

With temperatures soaring (or in some areas storms approaching), it is an excellent time to close the windows, boot the laptop and brush up on your information management skills. This blog post is a basic tutorial on how to create proper authentication items with oAuth to connect to Twitter, use Talend to process the tweets and store them in a native form using MongoDB. It uses some fun technologies and can help you explore the value in data science and information management using your own data.

Making your web applications Search Engine Friendly has always been important for scoring high in search engine results. More and more of those front end applications are evolving towards SPA's (Single Page App) which are inherently difficult to crawl, thereby potentially impacting your search ranking. However, the dilemma between a focus on UX or SEO is a fallacy. In this post we’ll have a look at how you can both offer a dynamic, fast and user-friendly web application and still keep search engine crawlers happy.

Microservices are all the rage right now. It's an architectural style which promises fast delivery and robust, scalable systems. Some people say it's SOA 2.0. For a thorough introduction, I recommend reading this article by James Lewis and Martin Fowler. You could say that microservices are the love child of Continuous Delivery and DDD. Unfortunately, someone made a mistake when registering the baby. They got the name wrong.

Recently, I participated in an agile business requirements training given by my colleague Thomas De Vries and Patrick Steyaert. One very interesting technique that they highlighted is story mapping. In this post, I will explain how to apply this technique and highlight the advantages compared to traditional techniques for eliciting requirements.

Business and IT speak a different language. This is a challenge for many organizations as it hinders communication about requirements in IT projects. An often suggested way to deal with this problem is to use the simple and fixed format of user stories to express requirements (as a..., I can... so that ...) and I fully agree on this. However, as a business analyst, I notice a lot of confusion among business people when it comes to the definition of a user story. I often hear that user stories are too technical for them. In this blog post I provide 4 tips to write user stories that express business requirements making sense from a business point of view.

There are a lot of buzzwords around Information Management these days. Carlo Wouters helps you get a clear view on the value of your data and its untapped potential in these 5 Questions and the June 10th AE Foyer.

Do you know what your application is doing? Is it happily crunching along or is it slowly getting consumed in a blazing ball of fire? In the age of services, not every application has a UI to show you the screen of death. How is your application being used? Are you missing opportunities or is traffic so slow that it's best to shut it down before you get your cloud bill?

In our two previous posts, we talked about the benefits of client side web architecture. To talk the talk is one thing. To walk the walk is something else entirely. Moving to client side architecture implies mastering a new set of skills. For one thing, you'll have to learn JavaScript. Taking this step can be pretty daunting, even to the most skilled developer. Here are some tips to help you out.

In a previous post we talked about client side and server side web architecture. We showed the difference between the two approaches and concluded that client side web architecture offers a lot of benefits. Now it's time to get our hands dirty and put theory into practice. In this post we’ll compare both approaches using a real application.

Let's admit it: when it comes to interacting with the web, we’re all a little spoiled. We’re used to websites like Facebook, Pinterest and Evernote. We all own a smartphone with fancy-looking apps. Yet when we create web applications, we often forget our users are no different. They expect a rich interaction and a fast, dynamic user interface. Providing this kind of interaction can be crucial to your business. This is where you win or lose the hearts of your customers.

With the introduction of the HTC Dream in 2008 as the first android-based smartphone, mobile app developers were confronted with a tough choice. iOS or Android. Today there is even more variety in platform specific development platforms. From iOS and the different Google dev kits to Windows Phone Tools and everything in between. This fragmentation puts both business and developers in a difficult spot.

In a deregulated utilities market, like Belgium, the customer is the main concern for suppliers in the value chain. Suppliers really need their customers' consumption of gas, electricity and preferably some other products as well. This enables them to create loyalty, increase brand awareness and provide an added value experience to their customer. So yes, suppliers are focusing more and more on their customers.

Web applications are powerful tools to provide new and always-accessible services to your customers and employees. Their popularity has made front-end engineering a highly dynamic and exciting playing field. Businesses, employees and customers are exposed to a lot of new web technologies, rich user interfaces and services though it’s not always easy to see how it can impact and really help your business activities.

In this post I want to share my experiences in the support of the governance process that is responsible for keeping the level of customization for a standard package solution under control. How do we approach this? It's easy to boldly say upfront that you rather adapt your way of working than to customize the software you bought. This post is all about sticking to that decision even when the going gets tough.

What is a project? In its most simple definition it means implementing a change in a controlled way so that the investor doesn't need to take a leap in the dark. The word 'controlled' and 'change' are key in this simple definition. In this post, I’ll focus on our approach to define the way in which the business needs to change its way of working and how we leveraged our corporate process model to do so.

One thing we've learned from the first phase of the iHRM program is that a complete waterfall approach with one delivery moment, followed by an extended user acceptance period is not the silver bullet. For the second phase of the program, the scope is wider and the number of project teams is higher. In this blog post, I'll share some insights on how to effectively manage scope while going for an iterative and incremental development plan.

Previously I've pleaded for simple architectural designs that are easily understood by all stakeholders. This way the idea gets the support it needs. As a project evolves into the ICT design and development phase, both idea and design will need to be made more tangible. This is especially true when it comes to making it all work together. The purpose stays the same: to avoid ambiguity. The means? Keep it again as simple as possible by focusing on what really matters.

I'm an architect. As most architects, I like to design things and conceptualize ideas. But a common pitfall for us architects is that we design things that are very clear for... other architects. Other audiences are often left puzzled or confused. This is commonly referred to as the ivory tower phenomenon. I'm also a result driven pragmatist; I love to realize ideas. To make something happen, you first need to convince the stakeholder or sponsor that provides the budget to realize your idea. In this post I'd like to share my experience in architectural models that have proven to work for me.

This post is the first in a series of six that will take you through the bpost iHRM (integrated human resource management) program. With this series we want to provide some context on the program itself and highlight our contributions and approach on business architecture and project scoping.

We are creating customer journeys on the fly these days. It is the revelation in process modeling and customer understanding. By combining the outside-in process of the customer with his emotions we are able to steer our organization towards the customer-centric culture, and foster loyal customers. But in our quest for the outside-in enterprise, one must not forget why we are mapping a journey in particular. Forrester states there are 6 possible goals for every customer journey map.

Does the term "rewrite" scare the bejeezus out of you? Good. It should. A rewrite is not something to be taken lightly and should be your very last resort. There are less painful routes you can take, but what if there really is no valid alternative to "The Big R"?

According to wikipedia, the amount of unstructured data might account for more than 70%-80% of all data in organisations. Because everyone wants to find hidden treasures in these mountains of information, new tools for processing, analyzing and visualizing data are being developed continually.

Building a profitable enterprise no longer depends on finding the right product and setting the right price. We live in the age of the customer, who is well informed through the capabilities of the internet. Customer Experience has become an important element in doing good business. Companies will have to reinvent themselves in order to fully understand and serve their customers, employees and partners. Time to get started on building amazing experiences, aided by digital tools. We spoke with Kenny Follet, one of the speakers at AE's latest AE Foyer "Embrace your customer, get digital!"

“How do you feel about that?” It’s a question associated more with clients staring at their psychotherapist’s office ceiling than with enterprise platforms, mobile applications and their customers. Not surprisingly so; applications are often seen as embodiments of reason and logic. Their performance has objective targets and their functionalities have thoroughly analysed and well-documented requirements.

Do you recognize the following situation? You are involved in a project and, based on a slide deck or analysis document, you need to decide on the way to go. After reading the content, you don’t feel like you’ve fully grasped it and you don’t feel comfortable at all to take a decision. In this article, I’d like to share 3 practical tips to increase the value of any change/requirements document, enabling faster and more confident decision taking for stakeholders.