Artificial Intelligence (AI) and Machine Learning (ML) used in the right way offer companies new and unprecedented opportunities to tap into. For the man and woman in the street it brings many new and exciting advances in their everyday lives. However, they also have a dark side. When we design algorithms and train models based on data of a privileged minority group, ML model outcomes (like predictions, recommendations, classifications,...) have the ability to discriminate and exclude large parts of the population in a way that is not acceptable. Fact is that we don’t always realize this, and thus need to be very careful and build in checks to avoid these circumstances.
Disruptive conditions, due to external circumstances, require a fundamental digital change. In our #AENextNormal blog series Stef Devos talked about Accelerating Digital Business with Human Technology, or how people and society will seek a new equilibrium that will be created by a shift towards human technology. To create this shift, data science and artificial intelligence will play a crucial role in automating complex interactions.
For a very long time, most organizations in banking and insurance were convinced to have quite a good view on which client segments they were serving or wanted to target and developed products and services they considered these segments needed or longed for. Focus was on creating good products and delivering good services in the most efficient way at the lowest cost and with the largest distribution possible. Overall clients satisfied themselves with products and services “close enough to their needs” as long as security , trust and quality was ensured.
Last year has been quite exciting, full of wonderful events and the joyful welcoming of a few new members to our AE family. Before we said goodbye to the year of 2018, we held our end-of-year Analytics foyer in December.
During this festive edition, our team of Data Scientists shared a number of different success stories we realised together with our customers in 2018. In our previous blog post Looking Back at our Analytics foyer: Part 1, we presented a deep dive into these different successes brought during this inspiring evening.
Our Analytics foyer took place last Tuesday. At this festive end-of-year edition, we’ve proudly welcomed 79 attendees to conclude 2018 together. It became an interesting afternoon and evening during which the public was introduced to several customer cases and the potential of Artificial Intelligence. Our take home message? Analytics turns data into useful insights that take your business to a higher level.