COTS: How to avoid a hangover

By Joeri Wijns on 16 June 2016

Quite possibly the most important reason for an organization to purchase package software is to lower the Total Cost of Ownership (TCO) of its existing IT setup. On paper, this indeed seems like a win-win situation between customer and software vendor: in exchange for a (extra) maintenance fee, the vendor provides support and upgrades to the customer. But is COTS really the best way to go?

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