Robotic Process Automation creates opportunities in banking & Insurance

By Laura van Duijvenbode on 19 March 2019

Financial service providers are nowadays under firm pressure to deliver high-quality, scalable solutions at record speed. Moreover, they must do so preferably at low cost, as the financial sector’s margins are being squeezed. Meanwhile, today’s consumers expect their financial service providers to take on the role of advisors who offer value added insights. As a result, more and more organisations are opting for Robotic Process Automation to help them overcome today’s challenges as well as tomorrow’s.

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A personalisation strategy: five steps to improve your client interactions

By Leen van Wambeke on 14 February 2019

In our latest post, we have talked about the personalisation shift that companies face today. New technologies and changing customer expectations force organisations to critically review their processes and use innovative technology to create value for their clients.

This is no different in banking and insurance. Financial services providers have to take on a more supportive role as an advisor for their clients, preferably approaching them as individualised as possible. After all, customers simply see through hollow, automated messages. They expect to receive only relevant information that makes a difference for them on a personal level.

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Deliver to your clients a relevant and personalised service: an overview of the competences needed

By Leen van Wambeke on 31 January 2019

In our latest AE Financial Services newsletter we elaborated on why we, at AE Financial Services, are convinced that offering your clients a relevant and personalized experience is a key differentiator in the world of financial services. Do you agree? And so does the rest of your organization? 

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Analytics & Utilities: Smart Meter Data paves the way for future personalised energy tariffs

By Laura van Duijvenbode on 24 January 2019

In this series, we will take an in-depth look at our current analytics projects in the utilities sector. We will primarily allow data scientist and AE consultant Jan Vercammen to speak to clarify the synergy between sector and solution. In the previous series, we already discussed the Customer Journey tooling and the Churn insights Tool. Today, we will tell you more about another innovative project: tariff setting with Smart Meter Data

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Analytics & Utilities: Exploring customer Journeys!

By Laura van Duijvenbode on 18 January 2019

The versatility of analytics is still underexposed. All too often, analytics is lumped together with reporting and tracking, while it is a so much richer domain. That is why in this series, we will take a closer look at the many possibilities analytics has to offer. In order to gain more insight in various business processes, AE developed three useful tools: a Dive into Customer Journey’s, the Smart Meter Project and the Churn insights tool.

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