Why does Value Driven Transformation form the biggest challenge for Utilities in Belgium over the next few years? Because every party involved is facing a transformation, spurred by the enormous changes the market is about to face.
In a deregulated utilities market, like Belgium, the customer is the main concern for suppliers in the value chain. Suppliers really need their customers' consumption of gas, electricity and preferably some other products as well. This enables them to create loyalty, increase brand awareness and provide an added value experience to their customer. So yes, suppliers are focusing more and more on their customers.