Laura van Duijvenbode


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Robotic Process Automation creates opportunities in banking & Insurance

By Laura van Duijvenbode on 19 March 2019

Financial service providers are nowadays under firm pressure to deliver high-quality, scalable solutions at record speed. Moreover, they must do so preferably at low cost, as the financial sector’s margins are being squeezed. Meanwhile, today’s consumers expect their financial service providers to take on the role of advisors who offer value added insights. As a result, more and more organisations are opting for Robotic Process Automation to help them overcome today’s challenges as well as tomorrow’s.

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Analytics & Utilities: Smart Meter Data paves the way for future personalised energy tariffs

By Laura van Duijvenbode on 24 January 2019

In this series, we will take an in-depth look at our current analytics projects in the utilities sector. We will primarily allow data scientist and AE consultant Jan Vercammen to speak to clarify the synergy between sector and solution. In the previous series, we already discussed the Customer Journey tooling and the Churn insights Tool. Today, we will tell you more about another innovative project: tariff setting with Smart Meter Data

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Analytics & Utilities: the Churn insights tool predicts future customer behaviour

By Laura van Duijvenbode on 22 January 2019

In this series, we take a closer look at some analytics projects for our energy customers. In a previous article, we already discussed an innovative customer journey tool. Once again, we will let Jan Vercammen speak. He will tell us more about a Churn insights tool, which is helping to solve one of the biggest issues plaguing the utilities sector.

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Analytics & Utilities: Exploring customer Journeys!

By Laura van Duijvenbode on 18 January 2019

The versatility of analytics is still underexposed. All too often, analytics is lumped together with reporting and tracking, while it is a so much richer domain. That is why in this series, we will take a closer look at the many possibilities analytics has to offer. In order to gain more insight in various business processes, AE developed three useful tools: a Dive into Customer Journey’s, the Smart Meter Project and the Churn insights tool.

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Looking Back at our Analytics foyer: Part 1

By Laura van Duijvenbode on 14 December 2018

Our Analytics foyer took place last Tuesday. At this festive end-of-year edition, we’ve proudly welcomed 79 attendees to conclude 2018 together. It became an interesting afternoon and evening during which the public was introduced to several customer cases and the potential of Artificial Intelligence. Our take home message? Analytics turns data into useful insights that take your business to a higher level.

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