Robotic Process Automation creates opportunities in banking & Insurance

By Laura van Duijvenbode on 19 March 2019

Financial service providers are nowadays under firm pressure to deliver high-quality, scalable solutions at record speed. Moreover, they must do so preferably at low cost, as the financial sector’s margins are being squeezed. Meanwhile, today’s consumers expect their financial service providers to take on the role of advisors who offer value added insights. As a result, more and more organisations are opting for Robotic Process Automation to help them overcome today’s challenges as well as tomorrow’s.

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Analytics & Utilities: Exploring customer Journeys!

By Laura van Duijvenbode on 18 January 2019

The versatility of analytics is still underexposed. All too often, analytics is lumped together with reporting and tracking, while it is a so much richer domain. That is why in this series, we will take a closer look at the many possibilities analytics has to offer. In order to gain more insight in various business processes, AE developed three useful tools: a Dive into Customer Journey’s, the Smart Meter Project and the Churn insights tool.

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3 Valuable Business Analysis deliverables that lead to project success

By Ruben Vuylsteke on 14 January 2016

If you pay little to no attention to business analysis, you'll often find yourself making the wrong assumptions during the solutions phase of a project.

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Why every project needs a benefit map

By Ruben Vuylsteke on 07 January 2016

A common issue encountered on projects is that the project goals have not been clearly defined. A Benefit Map is a powerful visual to provide solace.

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Bring your stakeholders together for a story mapping workshop

By Ruben Vuylsteke on 18 June 2015

Recently, I participated in an agile business requirements training given by my colleague Thomas De Vries and Patrick Steyaert. One very interesting technique that they highlighted is story mapping. In this post, I will explain how to apply this technique and highlight the advantages compared to traditional techniques for eliciting requirements.

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