Analytics & Utilities: the Churn insights tool predicts future customer behaviour

By Laura van Duijvenbode on 22 January 2019

In this series, we take a closer look at some analytics projects for our energy customers. In a previous article, we already discussed an innovative customer journey tool. Once again, we will let Jan Vercammen speak. He will tell us more about a Churn insights tool, which is helping to solve one of the biggest issues plaguing the utilities sector.

Continue Reading

Analytics & Utilities: Exploring customer Journeys!

By Laura van Duijvenbode on 18 January 2019

The versatility of analytics is still underexposed. All too often, analytics is lumped together with reporting and tracking, while it is a so much richer domain. That is why in this series, we will take a closer look at the many possibilities analytics has to offer. In order to gain more insight in various business processes, AE developed three useful tools: a Dive into Customer Journey’s, the Smart Meter Project and the Churn insights tool.

Continue Reading

How to deliver a relevant banking experience to your clients and why this matters?

By Leen van Wambeke on 15 January 2019

For a very long time, most organizations in banking and insurance were convinced to have quite a good view on which client segments they were serving or wanted to target and developed products and services they considered these segments needed or longed for. Focus was on creating good products and delivering good services in the most efficient way at the lowest cost and with the largest distribution possible. Overall clients satisfied themselves with products and services “close enough to their needs” as long as security , trust and quality was ensured.

Continue Reading

Looking back at our Analytics foyer: Part 2

By Bram Vanschoenwinkel on 07 January 2019

Last year has been quite exciting, full of wonderful events and the joyful welcoming of a few new members to our AE family. Before we said goodbye to the year of 2018, we held our end-of-year Analytics foyer in December. 
During this festive edition, our team of Data Scientists shared a number of different success stories we realised together with our customers in 2018. In our previous blog post Looking Back at our Analytics foyer: Part 1, we presented a deep dive into these different successes brought during this inspiring evening. 

Continue Reading

What a fantastic year it's been for AE financial services community!

By Leen van Wambeke on 04 January 2019

Last year was an important one for our financial services community. In 2018, having built up expertise in finance for over fifteen years, AE decided to enter the financial market with a focused service offer. Our ambition to become a trustworthy end-to-end digital partner translated into a brand-new, sector-driven website and a bi-monthly newsletter. So let’s look back on the amazing things we’ve accomplished in 2018, and cast a glance at what 2019 has in store for us! 

Continue Reading

Lists by Topic

see all

Posts by Topic

see all