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Streamline your customer identity management in B2B

Find the right balance between customer experience & security

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Does this sound familiar?

Managing the identity lifecycle of your customer is a cumbersome manual process

You aim to transform registration and onboarding into a user-friendly, hassle-free experience that's increasingly self-directed.

You struggle to offer self-service consent management

Your customer's employees should be enabled to effortlessly manage their own personal data.

Your login experiences aren't seamless

Customers demand that their employees can log in through their identity system.

A methodology to streamline your customer identity management - at speed

Traening Day 2022-215

The "C" in CIAM stands for customers, encompassing not just individual consumers but often other businesses. This means users logging in to access services or buy products are typically employees or subsidiaries of these customer companies.

This scenario introduces additional complexity to CIAM solutions, underlining the importance of a well-defined strategy and methodology.

Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days.

What’s in it for you?

Frameworks, plans, tools… those are nice to have, but in the end it’s the results that matter. So, what’s in it for you? What can your organisation expect?

Self-service options

Customers can update their account profiles through self-service features, process transactions, retrieve information, and manage data privacy settings at any time.

Unparalleled scalability

You will be able to anticipate surges and dips in customer registrations and activities, along with supporting various operating systems and environments like cloud and hybrid infrastructures.

Streamlined onboarding

You get streamlined onboarding processes for tenant organisations and users, which ensures high scalability and low administration effort.

Strong(er) security for data and accounts

You can provide security features that safeguard both data and account access. Secure login procedures reassure customers that they are safe using your services.

Compliance with privacy regulations

Privacy compliance is a critical aspect of any company handling customer data and an essential part of any online business. CIAM solutions can be tailored to meet all regulatory requirements and provide tools for managing a customer’s consent.

How we can help

To put our methodology into practice, we have several hands-on tools and services that help you take steps
in streamlining your customer identity management.

AE CIAM
Over recent years, we've developed our assets atop existing CIAM platforms. AE CIAM represents the ideal integration, powered by Microsoft Entra ID (formerly Azure AD) and Okta. This enables us to offer you a customised CIAM solution tailored specifically to your needs. AE CIAM is backed by a proven project methodology.

Delegated Access Management
For delegated access management, we offer Idence - a building block developed to accelerate your CIAM solution. It features a user-friendly portal that presents a clear overview of your roles and customers, empowering them to manage access for their users efficiently.

Reusable Assets

We've developed multiple reusable components designed to accelerate the integration of your CIAM solution into your existing landscape. These components include ready-to-use dashboarding and monitoring features.

AE CIAM API

We offer integration of CIAM with government identity services (CSAM) and Itsme®. Additionally, Idence acts as an accelerator for enhancing your self-service and access delegation features.

AE CIAM Observability

We provide real-time monitoring across your entire solution, ensuring you maintain a continuous overview of all activities.

AE CIAM Data Export

Our data export functionality simplifies the process of exporting data in various formats, making it convenient and efficient.

Why AE? What makes us different?

We fast-track your CIAM solution
Effective CIAM transcends mere implementation; it requires swift, strategic planning and seamless integration with existing applications. Our approach focuses on delivering a minimum viable product (MVP) of your CIAM solution within 60 days. Leveraging our multidisciplinary teams, we ensure a quick and comprehensive support from start to finish.

We understand your ‘bigger picture’
A CIAM project doesn't conclude with the platform's implementation. We offer continuous monitoring and support, ensuring the platform and processes adapt to evolving business needs, security trends, and industry demands.

Ongoing support
A CIAM project does not end after the implementation of the platform. We can provide monitoring and ongoing support to adapt the platform and processes to evolving business needs, security trends & industry demands. 

 

Get in touch with our experts

Here to help!

Lieven Hermans
CIAM Expert
Let's discuss what CIAM can mean for you.
Michiel Van Damme
Business Development Manager