Every Minute Counts
Your support cost is going through the roof because a significant amount of time is repeatedly spent on searching the right information and answering your valuable customers.
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Increase the ROI of your Customer Care Service by implementing our AI powered customer care agent. With ADORE your team is up and running in no time, providing an enhanced customer experience with Natural Language Processing.
Your support cost is going through the roof because a significant amount of time is repeatedly spent on searching the right information and answering your valuable customers.
Your average response time is rising because the scale on which you answer questions hurts as you receive up to hundreds or even thousands questions per week from your customers.
Your first contact resolution comes under pressure as your agents may encounter thousands of different types of questions, and this complexity only increases when you add new services or products.
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ADORE uses state-of-the-art Natural Language Processing models to identify the issues from incoming mails and service requests to suggest the best possible solutions based on your historical data. This way, ADORE takes a serious shortcut and drastically reduces repetitive work for your customer service agents, even up to 80%.
Automated assignment of questions to teams/agents to increase speed and reduce error of your customer care service.
Prioritization of issues based on the content and your business rules.
Questions are automatically routed to the right team members based on their content.
Suggest the most likely issue types and solution templates based on email content and customer information.
Improve your overall process to limit average response time without reducing your customer satisfaction score.
Eliminate the amount of time agents spend identifying issues and decrease the time it takes to find the information needed to resolve issues.
Using state-of-the-art AI models, we are capable of analyzing new questions instantly with high accuracy.
Link your customer care platform with ADORE through robust and extensive APIs.
Generate custom reports, use dashboards, and derive actionable insights from your enhanced issue information.
ADORE is exactly what our contact center needs to speed up things and still deliver quality!
ADORE improves customer satisfaction by providing customers with the right answer in the shortest time possible!
There is a high demand in automating support processes. ADORE takes our tool to the next level using NLP algorithms.
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