After the Build phase and once the go-live has been celebrated, our job is not done. Striving for best-in-class performance of the digital product we developed, AE has a framework covering Managed Services with a dedicated team that monitors uptime of the systems and components.
We deliver Incident Management with guaranteed response and resolution times in various formulae. The end goal? Maximize your peace of mind so that you can focus on delivering value to your customers through digital. AE supports you in keeping up and informing you about new technical evolutions, required updates and patches, mitigate security risks and so on. During a quarterly Steerco review, we evaluate our partnership and report how SLA's are met.