Utility companies who want to maintain their competitive advantage need to evolve from raw material suppliers into innovative service providers.
They must act as a full-fledged platform within the newly emerging energy ecosystem, as both their customers and partners expect them to come up with total solutions to meet their many complex challenges at lightning speed.
Companies active in the energy market must assume a strategic role within a rapidly changing environment. They therefore require a clearly defined and well-adapted framework which is continually evaluated and adjusted as needed.
Furthermore, consumers look to energy players for an adequate answer to today’s ‘energy trilemma’: what can the energy sector do to make energy reliable, affordable and sustainable? Only with answers to those questions in place will energy players be able to meet the needs of their end customers and become their go-to strategic partner.