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Customer service
HR & internal communication
Document management
Customer service
IVAs engage directly with customers to handle all types of queries and tickets. They can provide accurate information, facilitate purchases and order returns, make recommendations, answer complex questions, and route customers to human agents.
HR & internal communication
An IVA can help applicants and employees in multiple ways. Think about answering applicant questions and accepting applications, onboarding and training of new staff, helping employees find personalised information, etc.
Document management
An IVA can help automate document processing, retrieval, and management, reducing the time spent on administrative tasks and minimising errors.
Tailored to your business needs
We develop IVAs that fit your specific business processes, whether it's automating customer support, onboarding new employees, or managing internal workflows. Our IVAs are built to understand and adapt to your unique requirements.
Seamless integration with existing systems
Our IVAs integrate effortlessly with your current systems, from CRM platforms to document management systems. This ensures a smooth flow of information and reduces the need for manual intervention, making your processes more efficient.
Powered by the latest AI technologies
Our IVAs are equipped to handle complex queries, provide accurate information, and personalise interactions based on user preferences. We ensure that these tools are grounded in your business protocols and deliver reliable and consistent results.
Balancing creativity & control
We know that consistency is key in business operations. That’s why we carefully balance the use of AI to ensure that our IVAs are creative, but also adhere to your established protocols, providing predictable and auditable outcomes.
Scalability and flexibility
Whether you need a single IVA for a specific task or a suite of virtual assistants across your organisation, we can help. As your business grows, our IVAs can adapt and expand to meet new challenges.
Enhancing human-AI collaboration
Our IVAs are designed to complement human workers, taking over repetitive tasks and allowing your team to focus on strategic, high-value activities. This collaboration leads to better outcomes and higher productivity.
Improved customer experience
Reduced costs
Increased efficiency
Higher retention
