In this post, we’ll discuss the preparation of a (series of) story mapping workshop(s).
The weekend is great for catching up on some reading backlog. Missed a blog post? Don’t worry. We’re here to help you out. Customer experience is an essential part in creating and operating a successful business or offering. Whether you’re providing services to external clients or support colleagues in other business units, a customer-centric approach helps you provide true value.
I love to help companies shape their future architecture. Become customer-centric. Exploit digital technology. Integrate multiple channels. Help them provide consistent and ‘lovable’ customer experiences. To do this, we also need to reinvent our organisations and design them as living systems.
In this post, I would like to share some thoughts about the following topics:
In a deregulated utilities market, like Belgium, the customer is the main concern for suppliers in the value chain. Suppliers really need their customers' consumption of gas, electricity and preferably some other products as well. This enables them to create loyalty, increase brand awareness and provide an added value experience to their customer. So yes, suppliers are focusing more and more on their customers.