A personalisation strategy: five steps to improve your client interactions

By Leen van Wambeke on 14 February 2019

In our latest post, we have talked about the personalisation shift that companies face today. New technologies and changing customer expectations force organisations to critically review their processes and use innovative technology to create value for their clients.

This is no different in banking and insurance. Financial services providers have to take on a more supportive role as an advisor for their clients, preferably approaching them as individualised as possible. After all, customers simply see through hollow, automated messages. They expect to receive only relevant information that makes a difference for them on a personal level.

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5 Questions on Information Management (AE Foyer 2015)

By Carlo Wouters on 04 June 2015

There are a lot of buzzwords around Information Management these days. Carlo Wouters helps you get a clear view on the value of your data and its untapped potential in these 5 Questions and the June 10th AE Foyer.

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5 Questions about the challenges in the energy sector

By Brigitte Narmon on 05 February 2015

A Q&A with Brigitte Narmon, lead of the AE Utilities Community, about the challenges of the Belgian energy sector and how AE prepares for this (r)evolution?

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Why a hackathon is not a game

By Valerie Taerwe on 13 November 2014

Last month, AE organized its first hackathon. For two days, seven teams worked feverishly towards the realisation of their idea. At stake was a €2000 reward for the winning team. Despite the simplicity of this concept, a hackathon is not just a game. Moreover, it proved to be an efficient way to leverage innovation, creativity and knowledge sharing.

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