The energy sector has faced a major transformation in recent years. The liberalization of the energy sector ensured that energy supply was no longer possible in the traditional “push strategy.” The customer became the center of attention, as customer churn became a common concept within the sector. From now on, an individual could actively choose an energy supplier, something that was impossible before. In their choice, customers were initially often led by favorable pricing. In a later phase, green energy made its appearance and became a decision factor just as valuable as price. In order to tackle these changes, suppliers started recruiting complementary profiles in other sectors that experienced a similar transformation. These recruits came mostly from the financial and telecom world to embrace a more customer centric approach within the organizations.
Early June, the Money2020 circus landed in Amsterdam. One should take this literally since “circus” was the major theme for this year’s European edition of the Greatest FinTech Show on Earth, as the organizers themselves tend to call this event.
With stellar speakers and panels on 8 different stages for 3 days long and a buzzing expo hall with over 250 start-ups, scale-ups and mature corporates presenting their services, wrapping up the take-aways is a challenge.
Let me share the 5 quotes that resonated the most to me.